Privacy Policy for Maryland Heating & Air

Effective Date: 12/28/2023

Thank you for choosing Maryland Heating & Air (“we,” “us,” or “our”). This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information in connection with our Website Privacy Policy. By using our Website and App, you agree to the terms and conditions outlined in this Privacy Policy.

Information We Collect

Personal Information:
In Short: We collect information that you provide or make available to us, and we collect certain information automatically when you use our Services.
With respect to our Application, we request access only to information that is relevant to the core functionality of the application, and we only collect and use information that is required to accomplish the relevant task.
We collect information that you voluntarily provide to us (a) on the Site, (b) in e-mail, text, and other electronic messages exchanged between you and our Services or (c) when you contact our customer support services or another representative of our company for any reason.
We collect several types of information from and about users of our Services (collectively “Personal Information“), which are set out below:
Information Provided by Youby which you may be personally identified, such as your name and/or the name of the organization that you represent; birth date or age; phone numbers; e-mail addresses; contact preferences; contact or authentication data; mailing address; account information; records and copies of your correspondence and other information you provide when you contact us, register to use our Services or make purchases.
Information Automatically Collectedas you navigate through the Site (for example: information collected through cookies, web beacons, and other technologies that we may (now or in the future) employ to improve the features and functionality of the Site) or use the Application, and that does not identify you directly, such as your device and usage information, which may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, approximate geographic location, information about how and when you use our Site (for instance, your search queries on the Site) or Application (for instance, the app version, bundle version, and system log including a notification was clicked or a page opened), and information to assist with debugging if you experience a crash. If you choose not to make such information available to us (for example by blocking cookies), it may impact the functionality of our Site or Application and your ability to access and use our Services.
Information Obtained from Third Parties, such as our business partners, which may include information collected through third party cookies. In such cases, we rely on our partners to ensure and document the appropriate legal basis for sharing your information with us, and any information that we collect about you for purposes of our Services will be subject to this Privacy Policy.
The specific information that we collect from or about you depends on the context of your interactions with us and our Services, the choices you make, and the products and features you use. We may combine the information we collect in the manners described above and use it in the manner described in this Privacy Policy. Statistical, anonymized, and aggregated information which we may derive from Personal Information (“Anonymous Data”) is excluded from the definition of Personal Information because it does not directly or indirectly personally identify you.

How We Use Your Information

In Short: We may use or disclose the information we collect for any business purpose listed below.

We may use the information that we collect in several ways, all of which are listed below:

To provide you with information, products, or services that you request from us.
To respond to your inquiries and to offer and provide you with support.We may respond to your requests for information, or your inquiries to our customer service using the information you provided. ‍
To administer, manage, and facilitate your account creation and logon processes. If you choose to link your account with us to a third-party account (such as your Google account), we use the information you allowed us to collect from those third parties to facilitate account creation and log-on process.
To send administrative information to you. We may send you information about your account or your relationship with us, including product, service and new feature information and/or information about changes to our Terms, conditions, and policies.
To keep our Site and Application safe and secure. We may use information collected from you as part of our efforts to keep our Services safe and secure (for example, to enforce our Site policies, to address suspected fraud, to address situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved) and to help maintain the safety, security, and integrity of our Site, databases, other technology assets, and business operations.
To present and improve our Site and Application.We may use or disclose information we collect to administer, operate, and improve our Services and for our internal business purposes such as analysis, research, and product development. We may use information to personalize and enhance your experience accessing or using our Services, and to develop new products and services.
To fulfill and manage your orders and related transactions.
To enforce our Terms, conditions, and policies in accordance with their terms, to comply with legal and regulatory requirements, to respond to legal requests, and otherwise to prevent harm as we are obligated to do. We will use or disclose information collected as required by applicable law, court order, or governmental regulations. We may use information we collect to prevent harm to you, other users, or our business.
To close a business transaction.In the event that we evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, we may be required to disclose or otherwise use information we collect from you to one or more interested parties.
To provide you with relevant marketing and promotional offers.From time to time, we and/or our third-party marketing partners may use the information you provide to us for our marketing and promotional purposes and to administer and manage any special promotion plans, memberships or services for which you choose to participate. You can opt-out of our marketing communications or other promotional plans at any time by replying Stop to stop (see the “YOUR CHOICES” below).
To fulfill or meet the reason you provided the information and to undertake any other purpose to which you give your consent in subsequent communications or agreements with us.

Messaging and Communications

Maryland Heating & Air (“we,” “us,” or “our”) may use your personal information to send you service-related messages, including but not limited to appointment reminders, account notifications, and promotional messages. These communications are intended to provide important updates about our services, special offers, and any changes to your account or scheduled appointments. Message frequency varies depending on the type of notifications you receive.

Message and data rates may apply. When you receive messages from us, standard text messaging and data charges may apply, depending on your mobile carrier and plan. We are not responsible for any fees incurred as a result of receiving our messages. If you have concerns about charges, please check with your mobile service provider.
For help, reply HELP or email us at service@marylandhvacr.com. If you need assistance regarding our messaging services, you can reply with the keyword “HELP” to receive further instructions. Alternatively, you may contact us via email at service@marylandhvacr.com for additional support.
You may opt out of receiving SMS messages at any time by replying STOP. If you no longer wish to receive text messages from us, you can opt out by replying with the keyword “STOP.” Once we receive your request, you will be removed from our messaging list, and you will no longer receive SMS communications from us. However, we may still contact you through other means, such as email or phone, if necessary for service-related matters.
Opt-out instructions.
Message senders are required to acknowledge the consumer’s right to opt out of a messaging campaign to ensure that message recipients’ rights remain intact. You can opt out of receiving promotional or marketing messages at any time by replying STOP to stop.

Information Sharing

Unless described in this notice, we do not share, sell, rent or trade any personally identifiable information with third parties for marketing and their promotional purposes. Any Personal Information that we collect from you for one purpose will not be repurposed without your further consent unless otherwise explicitly permitted by law.

Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Choices

In Short: You control what information you submit or allow us to collect, and you may request to review, change, or terminate your account at any time.

Consent Withdrawal & Account Information: If you would like to review or change the information in your account, terminate your account, or withdraw consent regarding your Personal Information at any time, you can contact us at service@marylandhvacr.com. Upon your request to terminate your account, we will deactivate or delete your account and related information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and/or comply with applicable legal requirements. If you withdraw consent regarding your Personal Information, it does not affect the lawfulness of our use of your Personal Information based on your consent before it is withdrawn.

Cookies and similar technologies: Most Web browsers allow you to choose your default settings and you can usually choose to set your browser to remove cookies and to reject cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

Opting out of push notifications: If, after installing the Application, you determine that you no longer wish to receive notifications about our promotional and marketing offers, you can opt out of receiving notifications at any time by deleting the Application. You will then be removed from our internal messaging list – however, we may still communicate with you through any means that you have not cancelled or terminated – for example, through your account, or by e-mail, in order to service-related e-mails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Privacy Policy on the App.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Maryland Heating & Air

service@marylandhvacr.com

By using our App, you consent to the terms of this Privacy Policy. Thank you for trusting Maryland Heating & Air.

Last updated: 1/30/2024